Issuance, endorsements, renewals and claims file intake.

Policy
administration
and
back-office
operations

We handle day-to-day policy processing, certificates, renewals and claims file intake under your licence and authority, freeing underwriters to focus on risk.

Insurance policy administration dashboard for certificate issuance, endorsements, renewals, and FNOL intake

How it works

  1. 01

    Intake

    Submissions, endorsement requests and First Notice of Loss (FNOL) documents are captured and indexed.

  2. 02

    Process

    Endorsements, policy certificates and renewal schedules are drafted under your operational rules.

  3. 03

    Review

    A second reviewer verifies accuracy against binding terms and underwriting instructions.

  4. 04

    Dispatch

    Final documents are dispatched to brokers or policyholders and logged in your management system.

What's included
  • Policy issuance and endorsement processing
  • Certificate of insurance (COI) generation
  • Renewal intake and schedule preparation
  • First Notice of Loss indexing and claim file set-up
  • Agency management system data clean-up
Where it fits

Included in the MGA Back Office package. We operate under your authority guidelines, with all underwriting and claim settlement decisions staying with you.

See insurance operations packages

See it on your own work

Start with a fixed-price project or a paid pilot on your own data. You judge the work before you commit to a monthly package.

Also in insurance operations